If you are not completely satisfied with our web hosting services, and you notify DNK Web Solutions in writing by submitting an Account Cancellation Request via the Customer Portal within the first 30 days of your contract that you wish to cancel, you will be given a full refund of the contract amount, excluding setup fees, overages and addon fees that were added to the account after account activation.

If cancellation is received after the first 30 days, no refund will be granted, no exceptions.

Setup fees are refundable ONLY for the following reasons:

- You canceled the account order prior to activation
- Your desired domain name was not available.

This policy does not apply to any additional services such as, but not limited to, overages, disk space, e-mail accounts, domain name registration, web design/development services, SSL Certificates.

Renewals of web hosting contracts will be refunded if notification is received no later than 15 days following renewal date. No refunds will be granted for notifications received after this date, no exceptions. Renewal date is 10 days prior to Invoice due date. Your plan coverage dates are available through your control panel.

This refund policy applies to the web hosting product only. If domain name registration is associated with the account, upon the cancellation of the web hosting product, the account will be downgraded to Domain Name Registration Only and you will be informed on how to manage the domain name.

Domain name registration and renewal fees are not refundable under any circumstance.

This refund policy applies to the web hosting product only. If SSL Certificate is associated with the account, upon the cancellation of the web hosting product, the account will be downgraded to SSL Certificate Only and you will be informed on how to manage your certificate.

Contract length changes must be submitted no later than 15 days after the renewal to be effective for this renewal cycle. Any change requests after this date will be effective upon the next renewal cycle.

DNK Web Solutions provides an Account Cancellation form in our Customer Portal under the Account Cancellation link. This is the only acceptable way to cancel an account which provides you with a confirmation number or Cancellation ID#. Requests to cancel via email is not accepted and will not be processed. To receive a refund, cancellation requests must be submitted in the manner consistent with our refund policy mentioned on this page and in our Web Hosting Contract and Terms.

You must notify DNK Web Solutions before or within 15 days of the Renewal Date if you wish to cancel an account. DNK Web Solutions does not offer prorated refunds for cancellation requests submitted after 15 days of the renewal date. Renewal dates on accounts can be viewed at any time via our Customer Portal under the Account Info link.

Please be advised that the cancellation of the account does not release you from financial responsibility. If your account has a past due balance and you are not eligible for a refund, our Accounting department will continue collection efforts.